The Cost of a Bad Experience is Higher than you Think
71% of customers end a business relationship due to poor customer experience and 66% of them will consider switching to a competitor if things weren’t right. Customer loyalty is a key predictor for the long-term viability of the business. Negative customer service not just affects the entire Customer Lifetime Value (CLTV) but also impacts both loyalty and brand image.
Don’t let competitors steal your customers
The new landscape for customer experience is defined by agility, speed, and personalisation. Be ready to meet today’s redefined, higher customer experience standards by having an omnichannel strategy in place and there’s no better way to do this than rewards.